Starter
First solution, first market.
Custom quote
Pilot scope, annual contract
- 1 solution (your choice)
- Single market / language
- Email support, business hours
- Standard SLA (99.5%)
- GDPR DPA included
Growth
Multi-solution rollout, multi-market.
Custom quote
Volume + scope based, annual contract
- Up to 3 solutions
- Up to 5 markets / languages
- Dedicated CSM, business hours
- Enhanced SLA (99.9%)
- Quarterly business reviews
- Custom integrations included
Enterprise
All solutions, custom scope.
Custom quote
Tailored to your scale and contracting needs
- All solutions, all markets
- Custom data residency
- Named CSM + customer engineer
- Custom SLA, 24/7 P1 support
- Full audit pack under NDA: SOC 2 Type II (Jan–Dec 2025 period), annual pen tests
- Multi-region deployment
- Custom contractual terms
Every quote is custom. Pricing scales with session volume, the solutions deployed, and the markets covered — and we send a fixed quote within one business day of a discovery call. No hidden fees.
Frequently asked
The pricing questions our procurement teams ask.
Why no public pricing?
Final pricing depends on session volume, number of solutions, markets covered, integration scope and contract length — every deployment looks different, so a list price would mislead. We share a fixed quote within one business day of a discovery call.What contract length do you require?
Annual is the default and what most customers run. Monthly billing is available at a 15% premium; multi-year (2-3 yr) deals get incremental volume discounts.Do you offer a pilot or POC?
Yes — paid 90-day pilots are common, scoped to a single solution and a single market. The pilot fee credits in full toward an annual contract if you continue.Volume discounts?
Yes. Pricing scales sub-linearly with session volume — the per-session cost drops at every step up. Multi-solution and multi-region deployments compound the discounting. We work the numbers with you on the discovery call.Can we cancel?
Annual contracts run their term. We provide a smooth deprovisioning path on contract end (data export, customer profile handover, integration documentation). Multi-year contracts have an exit clause for material breach.What's included in implementation?
Catalog ingestion, taxonomy mapping, integration support, QA across desktop/mobile/tablet, and launch coordination — included in the platform fee. Custom front-end engineering or bespoke ML work is scoped separately.